Refund Policy

Effective: 24th September 2025
Contact for refund requests: project42.2025@gmail.com

Overview

Project42 accepts return and refund requests up to 14 days after the order is delivered. All refund decisions are ultimately at Project42’s discretion.

How to request a refund

Email project42.2025@gmail.com within 14 days of delivery.

Include in your email:

Your order number,

A clear photo of the product, and

A brief reason for the refund request.

Requests missing required information may be delayed or declined.

Condition for returns

Items should be returned in their original condition: unworn, unwashed, with original tags and packaging (unless the item is faulty).

We may refuse returns that show signs of use, damage by the customer, or missing tags/packaging.

Faulty, incorrect or damaged items

If the product is faulty, damaged in transit or incorrect, tell us in your refund email and include photos. We will prioritise these cases and, where approved, cover return postage and offer a full refund or replacement subject to supplier/fulfilment checks.

Return shipping & costs

Unless otherwise stated (for example, approved faulty/incorrect items), customers are responsible for return shipping costs.

Shipping charges paid at purchase are non-refundable except where required by law or where Project42 approves a full refund (e.g., faulty/incorrect item).

Assessment & approval

After we receive your request (and, where applicable, the returned item), we will inspect the item and notify you of the outcome by email.

Project42 may request additional information or evidence before making a decision.

Refunds processing

If approved, refunds will be issued to the original payment method where possible. If that is not available, we may offer store credit.

Refunds are typically processed within 7–14 business days after approval or after we receive the returned item (whichever is later). Actual timing depends on payment processors and banks.

Partial refunds & re-stocking

We may issue partial refunds for items not returned in original condition, missing accessories, or where only part of the order is eligible.

If a return is refused, the item may be returned to you at your cost or disposed of, depending on the circumstances.

Third-party fulfilment

As noted in our Shipping Policy, Project42 outsources fulfilment to a third-party fulfilment agency and suppliers. Some returns/refunds may be subject to supplier policies; Project42 will coordinate on your behalf but final outcomes can depend on supplier decisions.

Final note

All refund requests are evaluated case-by-case and are ultimately at Project42’s discretion. For fastest service, include your order number, clear photos and a detailed reason in the first email to project42.2025@gmail.com.